Personal Lines Account Manager, The American Insurance Group

The American Insurance Group

The American Insurance Group was founded in 2014 to service the Chattanooga region’s small business and personal insurance needs. Since that time, our team has grown rapidly. The agency’s offices are in the thriving Northshore area near downtown Chattanooga.

We believe we are only as good as our team members, and we attribute our growth to the contributions of these remarkable individuals.


The primary objective of this position is to ensure the agency’s personal lines clients feel valued, serviced, and well taken care of.


Reports To: Chief Operating Officer (COO)

Serves: The company’s personal lines clients and sales team.

Job Classification: full-time (37.5-40 hours weekly), non-exempt.


  1. Education: minimum of high-school diploma or equivalent.

  2. Must be willing to submit to a background check and personality test.

  3. Must obtain insurance license (at the company’s expense) within three (3) months of hire date.


  1. Must be equipped to deal with difficult and stressful situations in a calm and professional manner.

  2. Must be responsive and proactive, with an ability to prioritize workflow.

  3. Must be able to process, analyze, and respond to large amounts of information quickly.

  4. Must maintain strict confidentiality and trustworthiness.

  5. Must be reliable, a team player, and communicate clearly, both verbally and in writing.

  6. Must demonstrate proficiency in MS Word, MS Excel, and MS Outlook.

  7. Must be ready to have fun and celebrate success!

Desired Results

  1. Maintain an annual retention rate of at least 90% for personal lines clients.

  2. Manage all personal lines service and billing issues (endorsements, policy changes, third-party requests, etc.).

  3. Supervise the annual renewal process for all personal lines clients.

  4. Advise and assist personal lines clients regarding the claims process, as necessary.

  5. Assist the Commercial Lines Account Manager with commercial lines service issues (endorsements, policy changes, third-party requests, etc.), as necessary.

  6. Assist the Commercial Lines Account Manager with submissions when he or she is at full capacity.

  7. Create a positive brand image as the agency’s “relationship manager” to outside constituents.

  8. Proactively support the agency’s leadership and sales team.

  9. Exhibit continuous growth in the areas of teamwork and personal integrity.




Send resumes to:  Email Subject: Personal Lines Account Manager